If a game freezes, disconnects, or if you choose to exit the game during a bonus buy or feature, there are a few steps you can take to securely resume your ongoing interaction.
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Rejoin the game using the same coin pair you were using previously. Your active session
should be restored, allowing you to continue with your feature or bonus buy by reentering the game with the same currency pair.
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However, if you encounter any difficulties accessing a bonus purchase or a feature, please reach out to our support team via live chat, and we will make every effort to assist you.
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Please note that if you fail to access interrupted features or bonuses within the next few days, the game will automatically settle, and the bonuses will be played in your absence. Rest assured that interrupted features and bonuses are never lost.